Pricing
Four plans built around how Jambo actually creates value: branded forms, inbound email, a shared inbox, and faster replies grounded in your own knowledge.
Simple tiers for inbound teams
Jambo is not just a form builder and not just an inbox. It is the workflow that starts with a form or an inbound email, routes that inquiry into a shared inbox, and helps your team send faster replies grounded in your own knowledge.
The plans below are designed around the main levers that actually change value and cost: seats, forms, branding removal, AI token usage, assisted response volume, knowledge-base size, and storage.
Free
$0
Start here
Best for testing Jambo on real inbound without a sales call.
- ·1 seat
- ·1 published form
- ·Shared inbox for form submissions and inbound email
- ·Knowledge-grounded AI replies with starter usage
- ·Jambo branding stays on forms
- ·Starter storage for a small knowledge base and attachments
Starter
Launch pricing
Contact us
For small teams that want branded forms and more room to run day-to-day inbound.
- ·Up to 3 seats
- ·Up to 5 published forms
- ·Remove Jambo branding from forms
- ·More AI token usage and assisted responses
- ·More knowledge-base space and storage
- ·Best for one shared inbox handling steady inbound
Growth
Launch pricing
Contact us
For growing inbound teams running multiple forms, heavier inbox volume, and a larger knowledge base.
- ·Up to 10 seats
- ·Unlimited published forms
- ·Higher AI token usage and response capacity
- ·Larger knowledge base and storage envelope
- ·Custom domain for email
- ·Self-serve custom-domain setup is rolling out; if you need it earlier, we can enable it with you
Pro
Custom
Talk to us
For multi-workspace, higher-volume, or hands-on teams that need custom limits and rollout support.
- ·Custom seats
- ·Unlimited forms
- ·Custom AI token usage and assisted response volume
- ·Custom knowledge-base and storage limits
- ·Custom domain support for email
- ·Priority onboarding and rollout help
Compare plans
If you are deciding between tiers, the biggest step-ups are usually removing Jambo branding, adding more seats, increasing AI and response capacity, and expanding how much knowledge and storage your workspace can hold.
| Feature | Free | Starter | Growth | Pro |
|---|---|---|---|---|
| Seats | 1 | Up to 3 | Up to 10 | Custom |
| Published forms | 1 | Up to 5 | Unlimited | Unlimited |
| Form branding | Jambo branding stays on | Remove branding | Remove branding | Remove branding |
| Inbound email + shared inbox | Included for getting started | Included for one core team inbox | Included for busier shared inboxes | Included with custom rollout support |
| Knowledge-grounded AI replies | Included | Included | Included | Included |
| AI token usage | Starter usage for testing | More included usage | Higher included usage | Custom usage envelope |
| Assisted responses | For test traffic and light inbound | For day-to-day inbound | For higher-volume response workflows | Custom response capacity |
| Knowledge base | Small, focused knowledge base | More sources for one team | Larger shared knowledge base | Custom knowledge footprint |
| Storage / space | Starter space | More room for docs and attachments | Higher storage envelope | Custom storage limits |
| Custom domain for email | — | — | Included. Self-serve setup is rolling out; we can enable it with you now if needed. | Included with rollout support |
About custom domains for email on Growth
Growth is where we place custom domains for email. The goal is self-serve setup so a team can bring its own email domain into Jambo without a support queue.
That setup flow is rolling out. If your workspace needs a custom domain before the self-serve path is fully finished, reach out and we can help enable it directly. We would rather be explicit about that than pretend every part of the flow is already polished.
Need more than a standard plan?
If you need higher limits, rollout help, or a more tailored setup, Pro is the right place to start. Email [email protected] and we can scope the right setup with you.
Pricing FAQ
What is the difference between Free and Starter?
Free is for testing the workflow with one seat and one published form. Starter is for teams that want branded forms, a few more seats, more AI usage, and more room for steady day-to-day inbound.
Why do the plans gate AI usage and assisted responses separately?
Because they are related but not identical. Token usage reflects how much AI processing the workspace consumes, while assisted response capacity reflects how much reply volume your team is actually pushing through Jambo.
Is custom domain for email really self-serve on Growth?
That is the direction and plan. The Growth tier includes it, and the self-serve setup flow is rolling out. If you need it before every step is fully productized, we can still enable it with you manually.
What if we need more seats, more storage, or a bigger knowledge base later?
That is exactly what Growth and Pro are for. If you outgrow Starter, we can move you up without changing the core workflow your team already uses.