Privacy Policy

This Privacy Policy explains how CMA TECHNOLOGY CONSULTANTS FZCO("we," "us," or "our") collects, uses, stores, and discloses information when you use Jambo Contact at https://jambo.contact and related services, software, APIs, and hosted features (together, the "Service").

In some cases we process data directly about account holders, website visitors, and people who contact us. In other cases, we process data on behalf of our customers when they use Jambo Contact to collect and manage leads, conversations, forms, and workflows.

We may collect a few different categories of information:

• Account information — like name, email address, organization details, billing contact details, and authentication information when you create an account or sign in.
• Customer Content — like form submissions, contact records, conversation messages, uploaded files, knowledge-base sources, prompts, routing settings, templates, and configuration you or your users provide while using the Service.
• Usage and technical data — like IP addresses, browser and device information, request logs, timestamps, error logs, telemetry, and product interaction data used for security, debugging, analytics, abuse prevention, and product improvement.
• Communications — support requests, feedback, demos, and other messages you send to us.
• Payment and transaction data — limited billing, subscription, and payment status information made available to us by payment processors or billing providers.

We use information to:

• Provide, operate, maintain, and support the Service
• Authenticate users and enforce access controls
• Process leads, email, workflows, automations, and AI-assisted features on your behalf
• Monitor performance, investigate incidents, detect abuse, and improve reliability and security
• Manage billing, subscriptions, and payment-related issues
• Communicate with you about support, updates, changes, or operational issues
• Comply with legal obligations and respond to lawful requests

Jambo Contact may use AI and machine-learning features to generate drafts, classifications, summaries, suggested replies, routing suggestions, extracted data, and similar outputs. To make those features work, we may send relevant Customer Content to AI or model providers acting on our behalf.

We do not use Customer Content to train foundation models or third-party AI models unless you explicitly opt in. We may use Customer Content and technical data to run the Service, prevent abuse, diagnose issues, improve reliability, and improve the safety and performance of the Service itself.

We may share information with service providers and infrastructure partners that help us operate the Service, such as hosting providers, storage providers, authentication providers, payment processors, email and messaging providers, AI/model providers, analytics providers, and search or crawling providers.

If you enable integrations, webhooks, external messaging, or other third-party connections, information may be sent to those services based on your settings and instructions. Those third parties process data under their own terms and privacy policies.

Depending on the context, we process personal data to perform our contract with you, comply with legal obligations, pursue legitimate interests such as security and service improvement, or based on consent where required.

If you use the Service to collect or process personal data about other people, you’re responsible for making sure you have an appropriate legal basis, provide any required notices, and obtain any required consents.

We retain information for as long as reasonably necessary to provide the Service, maintain security and operational integrity, comply with law, resolve disputes, enforce agreements, and support legitimate business needs. Retention periods vary depending on the type of data, account status, legal obligations, and the features being used.

We use reasonable administrative, technical, and organizational measures designed to protect information. No system is perfectly secure, so we cannot guarantee absolute security.

Information may be processed in countries other than the one where it was collected, including where our providers or infrastructure operate. Those countries may have data protection laws that differ from the laws in your jurisdiction.

Depending on where you live, you may have rights to access, correct, update, delete, restrict, or object to the processing of your personal information, or to request a copy of it. You may also have rights relating to consent or certain marketing communications. Contact us and we’ll handle your request as required by applicable law.

The Service is not directed to children under 16, and we do not knowingly collect their personal information.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date above. Your continued use of the Service after the updated policy becomes effective means you acknowledge the revised policy.

Questions about this policy or privacy requests? Email [email protected].